Covenant Stories

Supporting care leavers to be financially independent.

Signatory: Metro Bank
Location: Nationwide

About Metro Bank

Metro Bank is the newest high street bank in the country and now has over 75 branches across England and Wales.

Metro Bank quickly became known for its exceptional customer service, winning a variety of awards and attracting customers into store while other banks close their branches to focus on online banking.

Metro Bank are committed to finding solutions for vulnerable customers and we encouraged them create a supportive account opening process that responded to challenges typically faced by care leavers.

What’s the story?

Through careful procedural work within Metro Bank, and close collaboration with the Covenant and local authority care leaving teams, Metro Bank developed a bespoke account opening process for care leavers that removes the need for a long-term fixed address and photo ID.

The process, which can be requested in any of their stores in England, was recently piloted by a group of young people in Oxford (central Oxford store) with the support of the National House Project and Oxford City Council.

The straightforward process and supportive staff in store were well received by the young people involved, with seven young people opening accounts.

Metro Bank

Do you relate to this?

If you, or someone you know, has been affected any of the issues covered in this article, and you feel you may benefit from our free impartial advise, do please contact us.

How does it work?

  • Let the Covenant team know you’re interested in opening an account by emailing us ku.gr1652788038o.tna1652788038nevoc1652788038ym@of1652788038ni1652788038 – we can support at the beginning or throughout.
  • Covenant team will suggest a convenient store for you to visit and alert the store team of your interest.
  • Visit the store and let staff know you are keen to open an account using the care leaver verification process.
  • They will provide documentation and requirements for account opening.


“With my work I need a bank account because it gives me a bit of independence. Instead of pay slips having to be sent to someone else I can manage my own money and learn to save, and when to spend and when not to. That’s been really important to me since I got a job.

The Metro Bank staff were really straightforward and helpful and had information ready for questions that might be asked. It was really good to go into branch as it was nice to be able to talk face-to-face. It meant that I was able to get straight answers and I was out of there within 15 minutes. It was easier than I thought it would be.”

Isobel, Oxford