MEET SHOPMATE: YOUR FUTURE OPPORTUNITY

ShopMate is both a leading organisation and the EPoS system designed specifically for convenience stores, trusted by over 3,875 independent retailers. Our system simplifies pricing, promotions, and reporting, allowing shop owners to make informed decisions that boost their businesses. With real-time access and powerful reports, ShopMate helps store owners thrive in a competitive market.

As part of the ShopMate team, you’ll join a supportive community that values growth, trust, and mutual respect. We prioritise a safe and inclusive workplace, encouraging feedback to ensure every employee feels valued and empowered. Our mission is to inspire success through strong partnerships, and we’re always looking for new talent to join us.

We are proud to be a Care Leaver Friendly Employer, offering dedicated support throughout the application process and beyond. Care leaver applicants are guaranteed an interview and will receive constructive feedback. Each care leaver employee is paired with a workplace buddy for informal guidance, ensuring a positive experience as they navigate their new role.

At ShopMate, we believe in investing in our people. With benefits like a hybrid working model, 25 days of annual leave, and health and wellbeing perks, we strive to create an environment where you can grow and succeed. If you’re interested in joining our team and making a difference, we’d love to hear from you!

OUR OFFER TO YOUNG PEOPLE

At ShopMate, we are excited to welcome young individuals to apply for our vacancies. We regularly update our career section on our website with available opportunities, along with insights into our values, vision, and employee benefits.
We believe that a company thrives on its people, and your voice truly matters here. We prioritise earning our team’s respect and engagement, actively seeking feedback to enhance our internal processes and communication.

Our mission is to support independent convenience shop and forecourt owners with our EPoS solutions while fostering growth through strong partnerships. If you’re interested in joining the ShopMate family, we encourage you to reach out—there’s always room for new talent on our team!

CURRENT ROLES AT SHOPMATE

1. JOB TITLE – TECHNICAL SUPPORT AGENT
• Employment Type: Permanent

• Reports to: Technical Support Manager

• Location: Essendine, Rutland

ABOUT THE ROLE
We’re recruiting new Technical Support Agents to work directly with our customers to educate them on features, diagnose issues and carry out remote remedial work to our software. Day-to-day, we work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. We’re also passionate about training and skill development, so an advanced knowledge of these platforms isn’t required from day one.

WHAT YOU’LL BE DOING
• Understanding the operation of our bespoke software systems, the hardware and software for both applications, and to seek ways to improve the reliability and performance of the systems.

• Take customer calls and attempt to resolve the customer’s enquiry or issue by remotely connecting to customer sites.

• Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.

• Participate in the out of hours support rota (this could amount to 1 week in 8)

• Escalate issues to your line manager as appropriate (and according to procedure)

• Maintain a high level of call logging issue quality (ensuring others can follow your work)

• Liaise with customers professionally at all times

• Participate in ongoing training as systems evolve and new features or functionality is built

• Ensure the working environment is kept tidy and professional at all times

• Ensure that your own technical knowledge is kept up to date

YOU SHOULD APPLY IF:

• You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation

• You are professional in manner, approach, appearance and confidence

• You are motivated to learn and disseminate information.

• You have a strong work ethic.

• You have strong attention to details

• You are hard-working and committed, with a sense of humour

MINIMUM REQUIREMENTS:

• Excellent IT literacy, fast accurate keyboard skills

• Confident and clear communicator (verbal, written and listening skills)

• Proven track record in customer service and support

2. JOB TITLE – INSTALLS & SALES SUPPORT ADMINISTRATOR

• Contract Type: Permanent
• Reports to: Installs & Sales Support Manager
• Location: Essendine, Rutland

ABOUT THE ROLE

A great opportunity to join a small team providing excellent, consistent and professional levels of service to our customers and all aspects of the business

WHAT YOU’LL BE DOING

• Liaising with wholesalers for setting up customers on electronic ordering.

• Liaising with wholesaler sales personnel and customers regarding new installations and additional requirements

• Liaising with engineers, wholesalers and customers to agree installation dates

• Liaising with Hardware regarding equipment orders

• Generating invoices for equipment sales and new installations

• Use of direct debit software.

• Use of payment software to take card payments and add payments into our database.

• Providing assistance with data input where necessary

• Assist and support the sales team with leads.

• Update CRM on a daily basis, regarding sales leads, logging every conversation and action including updating the sales team.

• Weekly CRM reporting to Manager.

• Liaising and assisting Customer Services on fuel integration sign-up.

• Assist and liaise with Installation team surrounding fuel sign up.

• Advise customer enquiries on partner services and additional equipment, liaising with Customer Service and Hardware.

• Upselling equipment to existing customers.

• Responding to marketing campaigns with outbound sales calls.

• To explain, promote and sell Local Loyalty to our customers

• Sign-up to delivery of services and equipment for Local Loyalty

• On-line EPoS (ShopMate) demo training

YOU SHOULD APPLY IF:

• You have strong educational qualifications

• You have a proven track record in customer service and administration

• Motivated, outgoing, organised individual with a structured reliable approach to both resolving

• issues and developing solutions

• You are a confident and clear communicator

• You have a strong work ethic able to work on own initiative.

• Open and honest person, comfortable working as part of a team and contributing confidently to discussions relating to tasks and projects.

• Good listening and problem-solving skills, – a logical thinker with the ability to communicate at all levels.

• You understand the Principles of Accounts (Finance)

WHY US?

ShopMate is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both ShopMate and the team.

Ask any member of the team and they’ll tell you how welcoming we are all, and we can’t wait to welcome you to the ShopMate family and help you grow both professionally and as an individual.

At ShopMate we embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.