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Thames Water – Water Bill Discount scheme

Summary: Chance for care leavers to receive a discount on their water bills, provided by Thames Water.

Further Details:

Thames Water offers a chance for care leavers to claim a discount off water bills.

Thames Water is the largest water company in the UK, serving over 15 million customers in London and the Thames Valley. As a key utility provider, they understand the impact they have on the successful transition of care leavers transitioning to independent living and are keen to support.

The scheme provides easy access to discounted and support schemes for those care leavers on low incomes (below £20,111 in London and £16,480 elsewhere). ​  ​You must be a London or Thames Valley resident and be responsible for paying bills to Thames Water.

Watch this video for more information about the scheme.


Next Steps

If you are a Personal Advisor / Support, please identify care leavers who are eligible for the scheme and make a referral via an SPOC within the authority or print off the application and post or email to ECS@thameswater.co.uk.

Alternatively, care leavers can speak direct by calling your Extra Care team on 0800 009 3652 (Monday – Friday 8am-5pm).

Once registered, email your full name to info@mycovenant.co.uk and include ‘TW Discount Scheme’ in the subject line, to help us track your application.

Care Leaver Covenant

Any Queries?

If you have further questions or would like any more information, you can contact the Care Leaver Covenant at any time.

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